1. Pricing models
- Fixed price: one agreed total for an agreed scope, paid by milestones as shown above.
- Monthly plans (SEO, maintenance, hosting and support): billed in advance at the start of each month.
- Time and materials / dedicated team: billed monthly, or every two weeks, for hours used, with a timesheet.
2. Invoices and due dates
Invoices are sent by email and are due within 7 days. Work on the next milestone starts once the current invoice is paid. If an invoice is more than 14 days overdue, we may pause work until it is settled. Source code and admin access for paid milestones are always yours.
3. Payment methods and currencies
- Bank transfer (ACH or wire in the US, international transfer for the UK, Canada and Europe).
- Credit or debit card and other online payment links where offered.
- We invoice in US dollars by default. On request we can invoice in GBP, CAD or EUR at the price agreed in your proposal.
Bank fees charged by your bank are paid by the sender. We never ask for card details by email or phone, and we never collect payment through our contact form.
4. Taxes
Prices exclude sales tax, VAT or GST/HST. Where tax applies, it is shown on the invoice. UK and EU business clients with a valid VAT number may be invoiced under the reverse-charge rules.
5. Changes to scope
Extra work is quoted in writing and billed only after you approve it, either added to the next milestone or invoiced separately.
6. Refunds and cancellation
- You can cancel a project at any time with written notice. You pay for work completed up to that date, and we hand over everything you have paid for.
- Payments for milestones that are already delivered and accepted are not refundable.
- If you cancel before work on a paid milestone has started, we refund the unused amount.
- Monthly plans can be cancelled before the next billing date. The current month is not refunded.
- Third-party costs paid on your behalf (domains, app store fees, licenses, ad spend) are passed through at cost and are not refundable by us.
Consumers in the UK and EU keep any statutory cancellation rights that apply to them.
7. Questions
For billing questions email support@exportapps.com. See also our Terms and Conditions and Privacy Policy.